Agreement to Terms of Use
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Shangri-La Hotel, Kuala Lumpur has limited delivery areas within 10km radius. If your address is not found to be within our delivery area, please Contact Us at +019 390 2257 or 60 3 20743900.
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To order online, registered customers must first login by keying in member email address and password.
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Mode of payment is strictly Cash On Delivery and/or Credit Card.
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The 60-minute Delivery Commitment starts from the time our Customer Service Centre e-mails you and/or verifies your order. Or, a free hot/cold beverage of your choice will be offered of your next order.
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The last arrival time for orders for same day delivery is 9:30pm and “The last order time is 8:30pm”.
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Children below 18 years of age are not permitted to place online orders.
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Minimum order for delivery is RM50.
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Delivery charge from 0km to 3km is FREE.
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Delivery charge from 3km to 5km is RM 18 will be appiled.
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Delivery charge from 5km to 10km is RM 38 will be appiled.
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Kindly inform on any allergies or special dietary requirements.
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Not valid with any membership, credit card and promotional programme’s benefits and discounts.
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Prices are inclusive of 0% Goods & Service Tax.
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PDPA
Refund/Cancellation Policy
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Preparation of your order can begin immediately after your order has been confirmed for same day delivery order.
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Any amendment or cancellation of order must be notified at least one (01) hour prior to the scheduled delivery time at your discretion. Please call +019 390 2257 to find out if your order is eligible for amendment/cancellation, 100% of your total order amount will be charged if you do not notify us about your cancellation or any changes by one (01) hour before your scheduled delivery time.
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Should there any ordered item(s) which are not available, the hotel shall contact the customer to offer alternatives or allow customer to opt for
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Accept alternative.
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Cancelling item(s) that is not available and refund partially.
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Cancelling the order and full refund at no cost.