FAQ

  1. How to purchase (E-Voucher)
    1. Choose your product(s)
      Select the products with the quantity you require and add to the cart.
    2. Check Out
      For those who have never purchased or registered on this website before, you are required to register for an account. For those who have registered before can proceed to login to your account.
    3. Choose Delivery Option
      You can buy the item(s) for yourself or send as a gift for someone else. Each purchase will be sent to the delivery address you have chosen. Choose and specify delivery option including the date and time of delivery.
    4. Make Your Payment
      Enter your payment details via Maybank secured online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and see a message: “Thank you. Your purchase has been successful”.
    5. Items Received
      If you have chosen delivery via email, you will instantly receive an email upon success of purchase. If you have chosen to send the item(s) to an address, it will follow the date you have specified.
  2. How to purchase (Food)
    1. Choose your product(s)
      Select the products with the quantity you require and add to the cart.
    2. Check Out
      For those who have never purchased or registered on this website before, you are required to register for an account. For those who have registered before, you may proceed to login to your account.
    3. Make Your Payment
      Enter your payments details via Maybank secured online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and you will be greeted with a message. ‘Thank you. Your purchase has been successful’.
    Q.
    I have ordered more than one gift voucher and want to send them to different addresses. How do I do this?
    A.
    If you want to send parts of your order to different addresses, you will have to put these through as separate orders, as we do not have the facility to split your order. We are only able to send your order to one address.
    Q.
    Is there a limit as to how many vouchers I can buy?
    A.
    We do not have a maximum limit per order.
    Q.
    Can I have vouchers delivered to my friends and family?
    A.
    All orders can be sent to an alternative delivery address in Malaysia but they have to go to one address.
    Q.
    How much do I have to pay for delivery?
    A.
    MYR16 nett inclusive of GST (All locations in Malaysia).
    Q.
    I have tried to order using my debit and credit card and neither work. Why could this be?
    A.
    Please check that the name and address on the order are the same name and address of the registered card holder. If not, the card will not be accepted.
    Q.
    The digital vouchers I ordered have not arrived. What should I do?
    A.
    Please contact our Customer Support Team at 03-2074 3900 or email: RestaurantReservations.SLKL@shangri-la.com (Mon-Fri, 11am-6pm).
    Q.
    My card has been declined.
    A.
    Please contact your bank.
    Q.
    I didn't get a confirmation email for my order. Why is that?
    A.
    Please contact our Customer Support Team at 03-2074 3900 or email: RestaurantReservations.SLKL@shangri-la.com (Mon-Fri, 11am-6pm).
    Q.
    I have lost or damaged my vouchers. Can you replace them?
    A.
    We cannot replace lost or stolen vouchers. If you as the purchaser of the voucher have lost the printed copy, you can always re-print the same voucher through www.shangri-la-specials. Please login and then go to My Account and click My Voucher. We cannot replace vouchers if they have been redeemed unknowingly.
    Q.
    I'm having trouble viewing the website.
    A.
    If you are experiencing difficulty viewing the site on your web browser, you should update to the most recent version of chrome for the best viewing experience.
    Q.
    How do I redeem the voucher?
    A.
    To redeem the voucher, you must first make reservation at the restaurant outlet of your choice at www.shangri-la-specials.com and then show the voucher to the restaurant personnel for them to scan the QR code for verification. The voucher’s validity must not have expired upon redemption.
    Q.
    What if I forget to bring/print the voucher?
    A.
    You can show the voucher via your email to our restaurant/outlet personnel.
    Q.
    Which restaurant/outlets can I redeem the voucher at?
    A.
    All outlets in Shangri-la Hotel Kuala Lumpur (Lemon Garden Cafe, Lemon Garden2Go, Lobby Lounge, Shang Palace, Arthur’s Bar & Grill, Lafite, Zipangu). Vouchers are also redeemable for delivery and self pick-up.
    Q.
    When will my voucher expire?
    A.
    The expiry date of your voucher will be 6 months from date of purchase.
    Q.
    Part of my order is missing.
    A.
    Please contact our Customer Support Team at 03-2074 3900 or email: RestaurantReservations.SLKL@shangri-la.com (Mon-Fri, 11am-6pm).
    Q.
    Can I use multiple Digital Vouchers for a single bill?
    A.
    Yes, you can.
    Q.
    Can I use the voucher after the expiry date?
    A.
    No.
    Q.
    Is there a return policy?
    A.
    No. Once a voucher is purchased, it cannot be returned or refunded in any condition.
    Q.
    What if my dining bill costs LESS than the value of my voucher?
    A.
    The remaining unused value will be forfeited.
    Q.
    What if my dining bill costs MORE than the value of my voucher?
    A.
    You can use your Voucher to settle part of your bill. The outstanding balance can be paid by a Debit card, Credit card or Cash.
Shangri-La Hotel, Kuala Lumpur
Address : 11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Phone : (60 3) 2032 2388
E-mail : kualalumpur@shangri-la.com

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@ Shangri-La International Hotel Management Ltd.