Shangri-La Cares – Your Well-being in Our Care

Welcome back to Shangri-La Hotel, Kuala Lumpur. We thank you for your continued support and wish to assure you we remain deeply committed to caring for the health and well-being of our guests and colleagues.

In view of the rapidly evolving COVID-19 situation, the Malaysian Government has reinstated a Movement Control Order (MCO) to further manage the outbreak in the community. We seek for your understanding in these unprecedented times as we continue to monitor the situation, follow the authorities’ guidelines and provide support to all our guests, colleagues and partners.

During this period, our hotel will be limiting our services and room reservations will be accepted for guests travelling for essential purposes only. Please contact us for latest updates on operating hours and for further assistance. We continue to invite you to enjoy our delicious cuisine in the comfort and safety of your homes.

We seek your kind understanding as we may have to make periodic adjustments to hotel operations in keeping with the latest government guidance. The safety and well-being of our guests and colleagues remains our highest priority. To find out more about Shangri-La Cares and our enhanced protocols, please visit here. For the latest cancellation policy and updates on COVID-19, please click here.

Over the upcoming days and weeks, we will be ready to serve you in more ways, but always with your well-being in mind and in cooperation with local health authorities’ guidance.

Safety measures implemented:

• Temperature screening before entering hotel and restaurant
• All staff and guests are required to wear a mask
• Filling up the declaration form as advised by Ministry of Health
• Maintain one metre's distance when queuing
• Cleaning and sanitization in the hotel are performed more frequently
• Hand sanitizer is available for your use